In the interior furnishing business, the customer journey usually involves many interactions, from understanding needs and booking consultations to choosing products and completing transactions. Consistent information across these steps lets the team pick up where others left off, follow customer needs and organise service more smoothly.

Metatek implemented the MetaERP enterprise resource planning solution at Takashimaya Interior, together with core POS, CRM, appointment management and QR code modules. The project started in May 2026, completed acceptance and went live officially in October 2026.

Connecting capabilities within one operating context

The implementation scope covers:

  • MetaERP — an enterprise management software platform within the agreed business scope.
  • POS — a point-of-sale system for processing and recording transactions.
  • CRM — customer relationship management for customer information and related activities.
  • Appointment App — an appointment management app for scheduling and consultation work.
  • QR Code — QR codes deployed for the use cases within the project scope.

The value of this approach lies in connecting functions with the work they relate to. Customer information, appointments and transactions should be seen within one service journey, used in the way that suits each role.

This is also the direction Metatek follows when implementing business software: start from operational needs, clarify how processes relate to each other and choose the right way to apply technology.

Focusing on the experience of customers and users

A management platform has to meet both information management requirements and everyday usability. In the interior business, continuity of information and well-organised consultations matter throughout the customer service process.

The deployed modules aim at practical value: reducing repeated data entry, supporting coordination between steps and providing a basis for tracking business activities. Their effectiveness should continue to be assessed against operating data, team adoption and business goals.

From kick-off to official operation

Two key project milestones:

  • May 2026: MetaERP project kick-off.
  • October 2026: acceptance completed and official go-live.

The go-live milestone marks the shift from implementation to using the system in daily business. On that basis, usage needs and further improvement priorities should stay aligned with Takashimaya Interior's development direction.

Partnering with expertise and responsibility

The MetaERP project at Takashimaya Interior reflects Metatek's direction of connecting technology expertise with management needs and customer experience. Each solution is placed in the context of real work, available resources and agreed implementation responsibilities.

Businesses looking to connect management, sales and customer care software can talk with Metatek to clarify their needs, priorities and a suitable roadmap.

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